Shipping policy

If you recently received a shipping notification, please allow 2-5 business days for your tracking information to update. Thank you for your patience.

Where your order ships from

We work with trusted suppliers and fulfillment centers to bring you quality products at a fair price. Depending on stock, product type and your location, your order may ship from a warehouse in the U.S. or from an international warehouse. This helps us deliver your order quickly and reliably.

Estimated delivery times

Shipping Method	Estimated Delivery Time
United States	3-10 business days
International	3-10 business days

We currently ship to the United States, all European Union countries, Australia, New Zealand, Canada, Mexico, Central and South America, the Caribbean, Japan, South Korea, Singapore and Hong Kong.

Unclaimed orders and address errors

We are not responsible for packages returned to us as refused or unclaimed, or because of an incorrect or incomplete address. If you notice an incorrect or incomplete address in your confirmation email, reply to that email at support@scentmoir.com as soon as possible with the correct details. Once we process your order, we can no longer change the address, and we cannot be held responsible for an incorrect or incomplete address.

40-Day Shipping Refund Guarantee

For your peace of mind, Scentmoir offers a 40-day shipping refund guarantee. If your order has not arrived within 40 days of the original shipping date, you can request a refund. Just contact our support team to get started.

If you have any questions, we are here to help. Email us at support@scentmoir.com.