At Scentmoir, we know plans can change, and you may need to cancel or update your order. Here is how our cancellation policy works.
Cancel or change within 6 hours
You can cancel your order, or change your order details, within 6 hours of placing it. After that, your order moves into processing so we can pack and ship it quickly.
After 6 hours
If you ask to cancel after the 6-hour window, we will try to recall the package. If the recall works, a 10% restocking fee will be taken from your refund. Once a package has shipped, cancellation is not guaranteed. It depends on whether we can stop the delivery in time.
Orders that have already shipped
If your order has already shipped, we cannot cancel it directly. In this case, please accept the package when it arrives. You can then use our 100-day return policy if you need to.
How to cancel or change your order
- Email us as soon as possible at support@scentmoir.com.
- Include your order number and the details you want to change, so we can help you quickly and accurately.
- Our team will confirm the cancellation or change by email.